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Cookie policy

Welcome to the website of LeanProducts srl. The privacy and security of our visitors' personal data are of fundamental importance to us. Below you will find all the information on how we collect, manage and protect your data, in full compliance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).

Part I: Privacy policy

A. Data controller

The data controller is LeanProducts srl, with registered office at Via P. Bassani, 8, Pordenone (PN), 33170, Italy.

  • Website: www.LeanProducts.eu
  • Privacy contact email: info@LeanProducts.eu

B. Legal basis for processing

We process your personal data only where there is an appropriate legal basis under the GDPR:

  1. Consent of the data subject: For sending newsletters, commercial communications and using non-anonymised profiling/statistical cookies.
  2. Performance of a contract or pre-contractual measures: For managing purchases, providing services and customer support.
  3. Compliance with legal obligations: For invoicing, accounting and requests from the competent authorities.
  4. Legitimate interest: To ensure the security of the website, prevent fraud and improve the browsing experience.

C. Types of personal data collected

We may collect and process the following categories of data:

  1. Browsing data: IP address, approximate geographic location data, browser type and version, operating system, information about site visits (duration, pages visited, browsing path).
  2. Registration and profile data: Email address, first name, surname and any other information voluntarily provided when creating the account.
  3. Contact and commercial data: Information provided when subscribing to the newsletter or sending requests (e.g. contact forms).
  4. Transaction and billing data: Name, delivery and billing address, phone number, order details. Payment data (e.g. credit cards) are processed directly and securely by third-party payment gateways and do not reside on our servers.

D. Purpose of processing

Your data is processed exclusively for the following purposes:

  • Manage, customise and ensure the security of the website (fraud prevention).
  • Allow the use of services and the fulfilment of purchase orders (delivery of goods and invoicing).
  • Responding to requests for information, complaints, or assistance.
  • To send our newsletter or marketing communications, exclusively with your explicit consent, which can be withdrawn at any time.

E. Recipients and Communication of Data

Your personal data will not be sold or transferred to third parties for commercial purposes without your consent. They may only be communicated to:

  • Employees or authorised collaborators of LeanProducts srl (trained in privacy matters).
  • Third-party service providers strictly necessary for the operation of the site and the business (e.g., hosting companies, shipping couriers, tax/legal consultants, credit institutions).
  • Artificial intelligence service providers for the virtual assistant and request handling (currently Anthropic PBC, see section I).
  • Judicial or regulatory authorities, where required by law.

F. International Data Transfers

Some third-party tools (e.g., Google Analytics) may involve the transfer of aggregated or pseudonymised data outside the European Economic Area (EEA), particularly to the United States. Such transfers occur solely in the presence of adequacy decisions by the European Commission (such as the Data Privacy Framework) or on the basis of Standard Contractual Clauses (SCC) to ensure a level of protection equivalent to that of the EU.

G. Retention of Personal Data

The data is kept for the time strictly necessary to achieve the purposes for which it was collected:

  • Contractual and tax data: Retained for 10 years as established by Italian law.
  • Marketing/newsletter data: Retained until you withdraw your consent (unsubscribe).
  • Technical and browsing data: Retained for the duration specified by each cookie (see the Cookie Policy section).
    At the end, the data will be permanently deleted or irreversibly anonymised.

H. Rights of the Data Subject

As a data subject, the GDPR grants you the following rights, which you can exercise at any time at no cost:

  • Right of access: To know which data we process and to receive a copy of it.
  • Right to rectification: To correct inaccurate or incomplete data.
  • Right to erasure (“right to be forgotten”): To request the deletion of data in the cases provided for by Article 17 GDPR.
  • Right to restriction: Temporarily suspend the processing of data.
  • Right to portability: Receive data in a structured and machine-readable format.
  • Right to object: To oppose processing for legitimate reasons or for direct marketing purposes.
  • Right to withdraw consent: To withdraw consent given at any time, without affecting the lawfulness of the processing carried out before the withdrawal.

How to exercise your rights: To exercise your rights, simply send an email to info@LeanProducts.eu. We will reply within the legal time limit (30 days). You also have the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).

I. Virtual assistant and artificial intelligence

This website offers a virtual assistant (chat) based on generative artificial intelligence models, which helps you find products, documentation and answers to frequently asked questions. Some requests sent through the contact and support forms may also be classified or pre-processed with artificial intelligence tools in order to route them faster to the right staff.

  • Data processed: the text of the messages you type in the chat or in the forms, any attachments and the technical data of the session. Please do not enter data that is not necessary (e.g. health data, third-party data, credentials, payment data).
  • Providers: answers are generated through large language model services of third-party providers (currently Anthropic PBC, United States), acting as data processors under art. 28 GDPR. Any transfer outside the EU takes place with the safeguards described in section F. Under the applicable contractual terms, the data sent is not used by the provider to train its models.
  • Legal basis: pre-contractual measures taken at your request (art. 6.1.b GDPR) and legitimate interest in improving the support service (art. 6.1.f GDPR).
  • Retention: conversations are kept for the time needed to handle the request and to check the quality of the answers, then deleted or anonymised according to section G.
  • Limits and human oversight: the assistant's answers are generated automatically and may contain inaccuracies; they do not constitute a contractual offer. No decision producing legal effects on you is taken solely by automated means (art. 22 GDPR). You can always ask to speak with a person by writing to info@LeanProducts.eu or calling +39 0434 572757.

Part II: Cookie policy

1. What are Cookies

Cookies are small text files that the websites visited by the user send to their device, where they are stored to be retransmitted to the same sites on the next visit. Cookies are divided into session cookies (which are deleted when the browser is closed) and persistent cookies (which remain active until a predetermined expiry date or until manually deleted by the user).

2. Types of Cookies used by this site

Our site uses different categories of cookies:

  • Technical Cookies (Necessary): They are essential for the proper functioning of the site, for navigation, and for the use of the cart or the reserved area. They do not require user consent.
  • Statistical cookies (analytics): We use tools such as Google Analytics to analyse site traffic in an aggregated and anonymous form (most visited pages, session duration). If anonymised by IP masking, they are treated as technical cookies; otherwise, they require your consent.
  • Profiling and Marketing Cookies (Third Parties): Used to track user navigation, understand their interests, and show them relevant advertisements (e.g., Google AdWords / Google Ads). They require your explicit consent through the banner.

3. Management and Revocation of Cookie Consent

Upon your first access to the site, a banner allows you to accept all cookies, reject them all (keeping only the necessary technical ones), or customise your choices.

You can modify or withdraw your consent at any time by clicking the "Review cookie preferences" link in the footer of our website.

4. Management via Browser

You can also block or delete cookies directly from the settings of the browser you are using. Below are the links to the official guides for the main updated browsers:

Note: The complete disabling of technical cookies may compromise the proper use of some features of the website.