BellaBot Pro Robot

It is PUDU’s waiter and advertising robot, launched in 2024 as an evolution of the BellaBot. It brings dishes and drinks to the tables, takes dirty dishes back, guides guests to their table, tours the room with snacks and drinks in cruise mode and celebrates birthdays with music and lights. Meanwhile it shows promotions and menus on its 18.5" advertising screen.

It was designed for food service (restaurants, pizzerias, fast food outlets, bars, breakfast rooms), but it also works well in hotels and resorts, shops and shopping centres, entertainment venues, care homes, offices and canteens. It needs an indoor environment with a level floor and passages of at least 65 cm.

It depends on what you carry and where. The BellaBot Pro is the waiter robot for the dining room: 4 trays of 10 kg, a stable chassis for soups and drinks and an 18.5" advertising screen; it fits through 65 cm. The KettyBot Pro is the most compact (55 cm): it welcomes customers, guides them to the table or shelf and advertises on its 18.5" screen, with 2 trays plus a compartment for dirty dishes. The PuduBot 2 has large 520 × 435 mm trays and dual LiDAR: it suits large dining rooms, canteens and production departments, but needs 80 cm passages and has no advertising screen. The FlashBot Max is the only one with closed compartments (PIN, phone number, NFC) and that uses elevators and turnstiles: it is the robot for hotels, offices and care homes on several floors, not for the dining room. During the site survey we tell you which one you need.

No, it works alongside them. The robot makes the repetitive trips between kitchen and tables, carries heavy dishes and takes the dirty ones back; staff stay in the dining room to welcome guests, take orders and give advice. The robot does not put the dish on the table: the guest takes it from the tray, or the waiter does. It works indoors, on level floors: during the site survey we check with you the space between tables, thresholds and routes.

The BellaBot Pro needs just 65 cm of passage, the same it needs to turn. It climbs thresholds up to 10 mm and slopes up to 5° and works on level, smooth indoor floors, between 0 and 40 °C. It is not suitable for outdoor use, for outdoor seating areas on uneven paving or for steps. During the site survey we measure passages and critical points with you.

In three ways, besides the touchscreen. PUDU Pager buttons work on a LoRa network and also without internet: the pager reaches the gateway up to 720 m away, the gateway reaches the robot up to 80 m away and the pager battery lasts 0.8–1.2 years. The PUDU Watch 4G sends the robot when you hold an NFC card to it and alerts you when the robot arrives. With the PUDU Link app you can also call it remotely. Our kit includes 10 pagers, 1 gateway and 2 LoRa modules.

Automatic doors and turnstiles, yes: with the IoT control module it goes through them on its own, and we check this during the site survey. The elevator, no: the BellaBot Pro works on a single floor. For deliveries on several floors the right PUDU robot is the FlashBot Max.

With the PUDU Link app you see and manage all your PUDU robots from the same screen: status, tasks and battery. How many robots you need and how to divide rooms and routes is something we assess during the site survey, based on covers, distances from the kitchen and peak hours.

The robot connects via 2.4 or 5 GHz Wi‑Fi, Bluetooth and 4G. The network is needed for the PUDU Link app, updates and advertising content; PUDU Pagers use their own LoRa network and also work without internet. During the site survey we check coverage along the routes.

No: BellaBot Pro, KettyBot Pro and PuduBot 2 handle transport. Orders stay with your staff or with the system you already use (handheld devices, QR codes at the table, kiosks). You send the robot to the table from its screen, from the app or with PUDU call systems. Connecting it to the POS is possible, with development on the PUDU Open Platform APIs.

There are no ready-made connectors for a specific POS or PMS. The connection is made with the PUDU Open Platform (Cloud API): your system sends delivery tasks, reads the robots’ status and receives real-time updates via webhooks; usage statistics are also available. Typical use cases: POS and ERP in food service, PMS in hotels, hospital systems and building management. For developers there is the PUDU Skill, a package for AI programming tools that knows the up-to-date PUDU APIs. We activate API access as distributor and support your IT team or integrator.

Clean it with the robot switched off, using a dry cloth: no water. Wheels, trays and sensors should be cleaned every week and the body every month. If the robot loses its position, select the right map, take it back to the starting point and clean the visual sensor; mirrors and highly reflective surfaces may require matt stickers, which we assess during the site survey. For support and spare parts you stay in direct contact with our technicians.

LeanProducts, official PUDU distributor in Italy. We start with the site survey: passages, floors and thresholds, Wi‑Fi or 4G coverage, any doors and elevators; on request we organise a demo at your premises. At installation we create the map, set up tables or delivery points, calls and content, then train your staff. After start-up you have direct support throughout Italy, by phone and with remote access, and original PUDU spare parts.

Yes. The manufacturer has signed a GDPR compliance declaration for T300, T600, PuduBot 2, KettyBot Pro and BellaBot Pro. The robot does not record images of the surroundings and does not recognise faces. The depth sensors are used to plan the route: the data is continuously overwritten and is neither saved nor sent to the cloud. The ceiling-facing VSLAM camera is used only for localisation: the images are converted on the robot into geometric points and then deleted. Only operating data (routes, completed tasks, status and faults) goes to the PUDU cloud, no personal data. We provide the declaration with the quote.

Yes. With PUDU Cloud Veil the data runs locally or on your private cloud and does not pass through PUDU servers: no data leakage at source and full control over the information, as required in environments with high confidentiality requirements. To connect the robot to your systems there is the PUDU Cloud Open API. We define the configuration and functions available for your model in the quote.

PUDU is certified ISO/IEC 27001:2022 for information security and ISO/IEC 27701:2019 for privacy, verified by the certification body DNV. Data is encrypted and stored encrypted, access is limited to authorised personnel and a dedicated department oversees information security. Vulnerabilities are reported through an official channel. On the robot, settings and working modes are password-protected and the software is updated remotely.

Yes, every robot comes with CE marking and an EU declaration of conformity, which we hand over with the robot together with the standards applied.